Privacy Policy

We know that you care how we use and share information about you, and we appreciate your trust that we will do so carefully and sensibly.  This Privacy Policy describes how we collect and use your information received through our website.  By accessing or using our website, you consent to our Privacy Policy.

Information We Collect
You consent to our collection, transfer and storage of information you provide us as described below.

1. Information You Provide to Us
   We collect and store any personal information you give us or permit us to access.   Such personal information may include, but is not limited to, your name, age, gender, phone number, email and physical address, pictures, testimonial statements and other comments, diagnosis information, credit card information (when necessary), and other information.  You can choose not to provide us with certain personal information, but this may limit your ability to take advantage of some services or features we offer.
2. Information We Collect From You
   We may automatically collect and store various types of non-personal information whenever you interact with our website.  Non-personal information we may collect includes, but is not limited to, information on our server logs from your browser including your IP address, cookie information, device identifier and hardware information, browser type and language, system type, whether you have enabling software to access certain features, access times, referring website URLs, information about your purchases and other information about your interactions with us.
3. Collection Tools
   We may automatically collect and store information through our website or that is stored by your browser or device.  We may use a variety of methods to collect this information, including but not limited to, cookies, pixel tags, log files, web beacons or other methods (“Collection Tools”).  We use Collection Tools to enhance your experience and make it more efficient, help us keep you logged in, remember your preferences, confirm delivery of email communications, and generally observe how people are using our website, but they cannot identify you unless we link it to your personal information.  If you prevent these Collection Tools from working, you may not be able to use our website and some features may not function properly.
4. Children’s Privacy
   We do not knowingly collect or solicit personal information from children under 13.

How We Use the Information
The information we gather enables us to provide you with our products and services and to help administer your account.  You consent to our use of your information to do the following:

• Enable you to use our website, products, services, features and other activities
• Enhance, customize and personalize your experiences and communications
• Operate, provide, improve and maintain our website, products and services, including analyzing user behavior
• Communicate with you about your purchases, account information and other administrative issues
• Provide other features and display relevant marketing to you
• Contact you as described in the “Communication and Notifications” section below.

Information We Share
You consent to our sharing of information for the purposes described below.

1. Trusted Service Providers and Contractors
   We may share your information with our trusted service providers or contractors to conduct business on our behalf.  For example, they may handle maintaining servers, sending email, analyzing data, providing marketing assistance, processing credit card payments and billing, providing customer service, shipping, information analysis, data management and to administer other services and features.
2. Business Transfers
   If we go through a business transition (such as a reorganization, merger, acquisition or a sale of a portion of its assets), user information may be part of the assets transferred, subject to this Privacy Policy.
3. By Law or to Protect Rights
   We may disclose information when we believe that disclosure is necessary to comply with the law, to enforce or apply our Terms of Use and other agreements, or to protect the rights, property or safety of us, our employees, users or others, and defend ourselves against third-party claims.  We may also disclose information upon governmental request or in response to a court order.
4. With Your Consent
   We may share information when you provide us with your consent to do so.  This may occur either when you affirmatively consent to a request or when you consent as provided in this Privacy Policy.  For instance, when you request goods, information or services from our affiliates or a third party through us, or when you post information to our website, you provide your consent for us to share that information with others.  Please note that whenever you post public information on or through our website you are giving us your consent to share that information with third parties.
5. What We Don’t Share
   We will not share your personal information with any third party who is not affiliated with us, except as described in this Privacy Policy.

Information You Share
When you join a Support Group or use other services and features, you may be required to publicly share a basic amount of information, which may include your name, your user comments and other information.  You are responsible for the information you choose to share.  We offer various visibility settings to allow you to maintain certain information as visible to others or not.  Please view your visibility settings to adjust how you share.

Please keep in mind that any information that you make public will be accessible by other users and may be used by them. So, please be mindful of what you post.

How We Protect Information
We take commercially reasonable precautions to protect your information, including encryption and authentication tools.  When you place an order, we use a secure server.  All credit card information is transmitted via Secure Socket Layer (SSL) technology. Only those who need personal information to perform a specific job are granted access to your personal information, and they take security precautions consistent with this Privacy Policy.

However, we cannot guarantee the security or confidentiality of your information given the nature of the Internet and the fact that network security measures are not infallible.  You acknowledge that you provide your personal information at your own risk.  In the event your personal information is compromised as a result of a security breach, we will notify you in accordance with applicable law.

Protect Your Information
You are responsible for maintaining the security of your account and password (if applicable), restricting access to your computer or device, and you agree to accept responsibility for all activities that occur under your account or password.  Please keep your password secure.  Do not share your password with anyone else.

Access to Information
To modify or delete your personal information, please adjust your settings or update your account (if applicable).  Even then, your information previously posted or shared may still be publicly viewable.  We may keep your old personal information and content in our backup files and archives.

Communication and Notifications
We may use e-mail, phone or other contact methods to (1) notify you of newsletters, features or special offers in which we believe you may be interested, (2) request information regarding your account or payment, (3) disseminate passwords, validate requests and provide customer support and (4) provide you with information that you request.  You consent to receipt of any such communication.  To unsubscribe from certain communications, please change your communication settings or follow the instructions in the email or other communication you receive.  There are some essential, administrative or service-related communications for which you cannot opt out.  All changes may take a few days to become effective.  For example, if you have unsubscribed from any of our communications, you may still receive communications already in production due to production schedules.  You agree that any notice, agreement, disclosure or other communication that we send you electronically will satisfy any legal communication requirements, including that such communications be in writing.

Mobile Services
The Site may contain services and features that are available to certain mobile devices. Your carrier’s normal rates and fees apply. By using our mobile services, you agree that we may communicate with you by electronic means to your mobile device and that certain information about your use of these services may be shared with us.  If you change or deactivate your mobile phone number, you agree to update your account information within 48 hours to ensure that we don’t send your messages to a different person.

International Users
Our operations are conducted, in whole or in part, in the United States.  Regardless of where you live in the world, you consent to have your personal information transferred, processed and stored in the United States, and to allow us to use and collect your personal information in accordance with this Privacy Policy.

Changes To This Privacy Policy
We may modify this Privacy Policy at any time, effective upon its posting.  Your continued use of our website constitutes your acceptance to this Privacy Policy and any updates.  We will make an effort to alert you when changes are made to the Privacy Policy by posting a temporary notice on our website and/or by emailing a notice to you.  However, it is your responsibility to periodically check for updates to our policy.

Terms of Use
This Privacy Policy is incorporated into, and is subject to, the Terms of Use.  Your use of our website, and any disputes arising from them, is subject to this Privacy Policy and our Terms of Use.  Please visit our Terms of Use for more information.

For questions or concerns, please contact us:

info@lupus911.com
Phone: (470) 531-0119