Information We Collect
You consent to our collection, transfer and storage of information you provide us as described below.
- Information You Provide to Us
We collect and store any personal information you give us or permit us to access. Such personal information may include, but is not limited to, your name, age, gender, phone number, email and physical address, pictures, testimonial statements and other comments, diagnosis information, credit card information (when necessary), and other information. You can choose not to provide us with certain personal information, but this may limit your ability to take advantage of some services or features we offer.
- Information We Collect From You
We may automatically collect and store various types of non-personal information whenever you interact with our website. Non-personal information we may collect includes, but is not limited to, information on our server logs from your browser including your IP address, cookie information, device identifier and hardware information, browser type and language, system type, whether you have enabling software to access certain features, access times, referring website URLs, information about your purchases and other information about your interactions with us.
- Collection Tools
We may automatically collect and store information through our website or that is stored by your browser or device. We may use a variety of methods to collect this information, including but not limited to, cookies, pixel tags, log files, web beacons or other methods (“Collection Tools”). We use Collection Tools to enhance your experience and make it more efficient, help us keep you logged in, remember your preferences, confirm delivery of email communications, and generally observe how people are using our website, but they cannot identify you unless we link it to your personal information. If you prevent these Collection Tools from working, you may not be able to use our website and some features may not function properly.
- Children’s Privacy
We do not knowingly collect or solicit personal information from children under 13.
How We Use the Information
The information we gather enables us to provide you with our products and services and to help administer your account. You consent to our use of your information to do the following:
- Enable you to use our website, products, services, features and other activities
- Enhance, customize and personalize your experiences and communications
- Operate, provide, improve and maintain our website, products and services, including analyzing user behavior
- Communicate with you about your purchases, account information and other administrative issues
- Provide other features and display relevant marketing to you
- Contact you as described in the “Communication and Notifications” section below.
Information We Share
You consent to our sharing of information for the purposes described below.
- Trusted Service Providers and Contractors
We may share your information with our trusted service providers or contractors to conduct business on our behalf. For example, they may handle maintaining servers, sending email, analyzing data, providing marketing assistance, processing credit card payments and billing, providing customer service, shipping, information analysis, data management and to administer other services and features.
- Business Transfers
- By Law or to Protect Rights
- With Your Consent
- What We Don’t Share
Information You Share
When you join a Support Group or use other services and features, you may be required to publicly share a basic amount of information, which may include your name, your user comments and other information. You are responsible for the information you choose to share. We offer various visibility settings to allow you to maintain certain information as visible to others or not. Please view your visibility settings to adjust how you share.
Please keep in mind that any information that you make public will be accessible by other users and may be used by them. So, please be mindful of what you post.
How We Protect Information
However, we cannot guarantee the security or confidentiality of your information given the nature of the Internet and the fact that network security measures are not infallible. You acknowledge that you provide your personal information at your own risk. In the event your personal information is compromised as a result of a security breach, we will notify you in accordance with applicable law.
Protect Your Information
You are responsible for maintaining the security of your account and password (if applicable), restricting access to your computer or device, and you agree to accept responsibility for all activities that occur under your account or password. Please keep your password secure. Do not share your password with anyone else.
Access to Information
To modify or delete your personal information, please adjust your settings or update your account (if applicable). Even then, your information previously posted or shared may still be publicly viewable. We may keep your old personal information and content in our backup files and archives.
Communication and Notifications
We may use e-mail, phone or other contact methods to (1) notify you of newsletters, features or special offers in which we believe you may be interested, (2) request information regarding your account or payment, (3) disseminate passwords, validate requests and provide customer support and (4) provide you with information that you request. You consent to receipt of any such communication. To unsubscribe from certain communications, please change your communication settings or follow the instructions in the email or other communication you receive. There are some essential, administrative or service-related communications for which you cannot opt out. All changes may take a few days to become effective. For example, if you have unsubscribed from any of our communications, you may still receive communications already in production due to production schedules. You agree that any notice, agreement, disclosure or other communication that we send you electronically will satisfy any legal communication requirements, including that such communications be in writing.
The Site may contain services and features that are available to certain mobile devices. Your carrier’s normal rates and fees apply. By using our mobile services, you agree that we may communicate with you by electronic means to your mobile device and that certain information about your use of these services may be shared with us. If you change or deactivate your mobile phone number, you agree to update your account information within 48 hours to ensure that we don’t send your messages to a different person.
For questions or concerns, please contact us: